Security and Privacy

We want to make shopping on line at www.katiepeckett.com as safe and enjoyable as shopping at your local florist.

Payment methods

If you are interested in placing an order with us online, but are concerned about how safe and reliable it will be, here is some information to help reassure you:

The Merchant is responsible for the transaction

To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them.

We do not hold your payment details on file because we use Sage Pay, one of the leading payment gateways. This increases security.

Any sensitive data that is collected by the provider is passed via a SSL. This process is known as SSL (secure sockets layer) and SagePay are constantly updating there technology to provide you with the maximum protection and peace of mind. To check that you are in a secure area during the payment process look at the bottom of your browser and you will see a closed padlock or an unbroken key.

Your security and peace of mind are of the utmost importance to us and we are constantly striving to safeguard them.

Keeping In Touch With You

We want to keep you up to date with key information about new ranges, promotional offers and what’s coming soon. We may also use your details to send you information about goods and services we sell. If you have previously requested to receive this communication and now want to cancel this, please email us at sales@katiepeckett.com and we will cancel all future mailings to you.

Refund Policy

Because fresh flowers are a natural and perishable product, flowers are non returnable and are non refundable. Please contact info@katiepeckett.com or call 0114 2664249 within 24 hours of receipt if you are not completely satisfied with the product received. This does not affect your statutory rights.

Age Policy

To order online you must be of age to own a credit / Debit card in your name.

Pricing Information

All information including prices are correct at the time of publishing and include VAT and delivery charges. We make every effort to maintain prices, although it may be necessary to change prices. We will confirm any changes with you by email or telephone or by your order confirmation document. Available in the UK only. Please phone for any overseas orders.

Cancellations and Complaints

After the flowers have left our premises we are unable to cancel the order without incurring a cancellation fee. All complaints are dealt with very seriously, any handling of complaints are fair, confidential, effective and speedy, if you have any problems with your flowers please call us immediately!

Cancellation of Wedding Flowers

Wedding flowers from Katie Peckett are chosen after consultation and are designed as a bespoke service for our brides.  Flowers are often ordered in advance to ensure that our brides have the exact flowers they have chosen. Any wedding flower orders cancelled less than a month before the date of the wedding will incur a cancellation charge of 25% of the total bill.